# Vanity Planet > Vanity Planet knowledge base – help articles and documentation. ## Shipping & Tracking - [What is your Shipping Policy?](https://support.vanityplanet.com/en_us/shipping-policy-rylBHE69O.md): DOMESTIC SHIPPING Order Total Shipping Cost Delivery Time Under $20.00 $5.99 Estimated delivery 4-7 busine... - [International Shipments and Customs](https://support.vanityplanet.com/en_us/do-you-ship-internationally-r1470beEO.md): All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Vanity Plan... - [Are there any Shipping Restrictions?](https://support.vanityplanet.com/en_us/are-there-any-shipping-restrictions-H1yOaceDO.md): Due to changes in shipping regulations, we are prohibited from shipping products powered by lithium-ion batteries to US Postal Boxes and APO/FPO (military ad... - [Will I receive a Shipping Confirmation email?](https://support.vanityplanet.com/en_us/shipping-tracking-SJ3XIr6GO.md): Yes, all US orders will receive a shipping confirmation email containing your order #, and transaction details. Once an order ships, a confirmat... - [Order Processing and Status](https://support.vanityplanet.com/en_us/how-long-will-it-take-for-me-to-receive-my-package-HJH9aWg4O.md): What to expect: Once you place your order, processing time typically takes 2-3 business days (Monday - Friday). You'll get a shipping confirmation em... - [Order Cancellation](https://support.vanityplanet.com/en_us/order-cancellation-HyXvdyUr9.md): Occasionally, orders or parts of an order are canceled by our system for various reasons. Some reasons for cancellation are: Item(s) not availa... - [Address Change Policy](https://support.vanityplanet.com/en_us/address-change-policy-SynSvkLHq.md): Unfortunately, we cannot make any changes to orders that are already being processed. If you made a mistake with your address, you may reach out... - [Are you missing items from your order?](https://support.vanityplanet.com/en_us/are-you-missing-items-from-your-order-ByhEGGeVu.md): We want to make sure you get exactly what you ordered, and we apologize for any confusion. Since we do have various warehouses in select countri... ## Returns, Cancellations & Order Information - [How do I sign up for monthly subscriptions?](https://support.vanityplanet.com/en_us/how-do-i-sign-up-for-monthly-subscriptions-Hkj3GGlNO.md): You will never have to worry about running low on a refill! You can sign up to receive a refill at a discounted price! You may select the ... - [Are you missing items from your order?](https://support.vanityplanet.com/en_us/are-you-missing-items-from-your-order-ByhEGGeVu.md): We want to make sure you get exactly what you ordered, and we apologize for any confusion. Since we do have various warehouses in select countri... - [Can I Cancel or Modify my Order?](https://support.vanityplanet.com/en_us/can-i-cancel-or-modify-my-order-ry03VGxNd.md): Orders submitted on our website process and ship very quickly, and we may not be able to change your order details. Please ensure all shipping and ... - [Exchanges](https://support.vanityplanet.com/en_us/exchanges-SJcNGsgwO.md): If you received a faulty or incomplete item and need to exchange it for the same item, we will be happy to ship a replacement. Start your replacement request... - [What's your Return Policy?](https://support.vanityplanet.com/en_us/vp-return-policy-BJ1QXrpfO.md): 30-Day Customer Satisfaction Guarantee If it doesn’t work for you, it doesn’t work for us. That’s our Customer Satisfaction G... - [International Returns](https://support.vanityplanet.com/en_us/international-returns-BkYD4zxVu.md): Both Domestic and International purchases made on VanityPlanet.com can be returned for a refund within 30 days from the date of delivery. To beg... - [What payment methods do you accept?](https://support.vanityplanet.com/en_us/what-payment-methods-are-accepted-BkWFw9lwu.md): We currently accept all major cards including Visa, MasterCard, American Express, and Discover credit or debit cards. We also accept Apple... - [Order Cancellation](https://support.vanityplanet.com/en_us/order-cancellation-HyXvdyUr9.md): Occasionally, orders or parts of an order are canceled by our system for various reasons. Some reasons for cancellation are: Item(s) not availa... ## Warranty Information - [How To Begin a Warranty Request?](https://support.vanityplanet.com/en_us/warranty-policy-ByyyHaMO.md): All our products come with a one-year warranty . Should the product contain manufacturer defects or if it does not work upon arrival, thi... - [Third-Party Warranty](https://support.vanityplanet.com/en_us/3rd-party-warranty-H1sJXxDmO.md): Vanity Planet offers a one-year manufacturer warranty on all products, and we will gladly replace your device under warranty with proof of purchase . &... ## Product FAQs - [Aira | Ionic Facial Steamer](https://support.vanityplanet.com/en_us/aira-ionic-facial-steamer-BklfrRyi_.md): Get It Now Specifications: Voltage Supply: 110-127V 50/60Hz Output: 260W Short Operation: Maximum of 15minute... - [Pose LED Travel Mirror](https://support.vanityplanet.com/en_us/pose-led-travel-mirror-Sk7mtZlid.md): Get It Now Specifications: LED Quantity: 36 pcs DC Voltage: 3.7V Power: 4.5W Time: &... - [Raedia Facial Cleansing Brush](https://support.vanityplanet.com/en_us/raedia-facial-cleansing-brush-ryIi9Wliu.md): Get It Now Specifications: Weight: 1.45 lbs L x W x H: 8.40 in x 6.40 in x 3.30 in ***** Frequent... - [Elements Sonic Toothbrush](https://support.vanityplanet.com/en_us/elements-sonic-toothbrush-SyO7j0Jiu.md): Get It Now Specifications: Voltage Supply: 110-220V Weight: 2.21 lbs L x W x H: 9.50 in x 9.40 in x 3... - [Essia Ultrasonic Exfoliating Skin Spatula](https://support.vanityplanet.com/en_us/essia-product-manual-rkcUISXu.md): Get It Now Specifications: Weight: 1.3 lbs L x W x H: 9.07 in x 4.06 in x 2.27 in Directions/Protoco... - [Exfora Personal Microdermabrasion Wand](https://support.vanityplanet.com/en_us/exfora-personal-microdermabrasion-wand-r1ypK1ljO.md): Get It Now Specifications: Weight: 1.5 lbs L x W x H: 10.25 in x 5.00 in x 3.50 in ***** Frequently Ask... - [Forever Young Hot & Cold Rejuvenating Facial Wand](https://support.vanityplanet.com/en_us/forever-young-hot-cold-rejuvenating-facial-wand-Bkugvleid.md): ***** Get It Now Specifications: Weight: 0.4 lbs L x W x H: 1.5 in x 2 in x 6 in ***** ... - [Fria Skincare Fridge](https://support.vanityplanet.com/en_us/fria-skincare-fridge-HyphAeesO.md): Get It Now Specifications: Weight: 6.4 lbs. L x W x H: 7.5 in x 9.5 in x 11 in ***** Frequently Asked... - [Spin for Perfect Skin](https://support.vanityplanet.com/en_us/spin-for-perfect-skin-rJABvbgiu.md): Get It Now Specifications: Weight: 0.8 lbs L x W x H: 8 in x 6 in x 2.50 in ***** Frequently Asked ... - [Ultimate Skin Spa System](https://support.vanityplanet.com/en_us/ultimate-skin-spa-system-SJDW2Weo_.md): Get It Now Specifications: Batteries: 2 AA batteries Weight: 1 lb L x W x H: 8.87 in x 4.... - [Formfit+ Bluetooth Body Composition Smart Scale](https://support.vanityplanet.com/en_us/form-fit-rk7Lxl9a_.md): Get It Now Specifications: Weight: 4.4 lbs L x W x H: 13.80 in x 13 in x 2.20 in ***** Frequ... ## Catch Rewards - [How do I sign up?](https://support.vanityplanet.com/en_us/how-do-i-sign-up-r1DNF4b_o.md): Select Catch at checkout Yoursquoll be redirected to Catch to log in or create an account To create an account yoursquoll need to provide y - [How does the sign up bonus work?](https://support.vanityplanet.com/en_us/how-does-the-sign-up-bonus-work-rJ8dFVbdo.md): If itrsquos your first time using Catch yoursquoll get an extra 10 in store credit towards your next purchase in addition to what brand name is offer - [Are there any restrictions on my Catch credits?](https://support.vanityplanet.com/en_us/are-there-any-restrictions-on-my-catch-credits-rJXqFVbui.md): Your brand credits can only be redeemed online at brand and must be used before they expire To redeem just pay with Catch again next time yoursquore - [How will I redeem my credits?](https://support.vanityplanet.com/en_us/how-will-i-redeem-my-credits-rJh6KNb_j.md): Your credits will automatically be applied when you shop with us again and pay with Catch You can also manage your credits at any time by logging into your - [How does Catch make money?](https://support.vanityplanet.com/en_us/how-does-catch-make-money-Sk0y94Wds.md): Unlike other payment methods who take a cut of every transaction Catch charges brand name only when it drives value to our business In other words ## Promo Codes and Discounts - [Why is my discount code not working?](https://support.vanityplanet.com/en_us/why-is-my-discount-code-not-working-Sk73CgE_.md): Discount codes may not be combined with other discount codes, promotions, sales, or VP Rewards Points for a greater discount unless otherwise stated on our w... - [Can I apply a discount code to my order after purchase?](https://support.vanityplanet.com/en_us/can-i-apply-my-discount-code-after-purchase-Sy2adfe4d.md): Promo codes and discounts cannot be added to an order after it has been placed. All promo codes are available for a limited time, while s... - [How can I add a promo code to my cart?](https://support.vanityplanet.com/en_us/how-can-i-add-a-promo-code-to-my-cart-Bk1i_fg4u.md): You may enter your discount code on the "Discount Code" field in your cart. The promo code must be entered in the discount box at checkout to re...